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Terms and Conditions

Terms & Conditions

Article 1: Purpose

– These terms and conditions of sale specify the rights and obligations of the purchaser in respect of the products sold on website within the framework of a distance selling system.

– The contract established in the case of an effective order made within the framework and according to the conditions set forth in these terms and conditions, is that of the regulation on distance selling, pursuant, in particular, to the Consumer Code, as well as the specific provisions set forth below.

– The order implies irrevocable acceptance of the terms and conditions. The customer states that (s)he has the capacity to enter into this contract, i.e. (s)he is of legal age and not under guardianship.


Article 2: Identification of the offeror

The offeror is:


Registered address: 57 rue Danjou, 92100 Boulogne-Billancourt

SIRET No.: 79951999600018

Customer Service:



Article 3: Returns

We have put in great care and effort to ensure that all images and information provided are accurate and as close as possible to the actual item. All orders are carefully packaged and checked before shipping. Please contact us with your request within 48 hours of receiving your order so we can resolve any issues efficiently. If you have any additional questions or problems, please do not hesitate to email us at . We are more than happy to help and our team will make every effort to respond as soon as possible.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery


Before returning your purchase you should first contact us concerning your return: contact@nandelparis


Article 4: Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Article 5: Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Article 6: Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Article 7: Shipping

To return your product, you should mail your product to: Nandel Paris, 57 rue Danjou; 92100 Boulogne-Billancourt France

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should  always consider using a trackable shipping service or purchasing shipping insurance when returning a product. We don’t guarantee that we will receive your returned item.


Article 8: Lost parcels – Empty parcels

Nandel Paris never send empty parcel to the customers

In case you have not received you parcel, please contact us :

If you received an empty parcel you must refuse it, if the parcel is empty please contact the delivery service of your country

and open a case, you can send us an email with the open case document at



Article 9: Copyright

The contents of this site including all images (except blogger collaborations), text, graphics and logo are the property of Nandel Paris and are protected by International copyright laws. The reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Nandel Paris.


Article 10: Privacy

Nandel Paris respects your privacy and will never give away any personal information that you provide during your visit. Personal information provided will only be used for the services requested, such as processing an order and shipping your package.


Contact Us

Please email us at anytime regarding your order, any general questions, comments or feedback. Someone from the team will be in touch within 24-48 hours. Alternatively, you may use the contact form.